Store Policies
Apex Tool Company will accept returns of any tool purchased in the last 30 days that has not been opened or used. All computer software/cartridges are not returnable. Items over 30 days but less than 90 may be returned with a restocking fee if not obsoleted. Please call 1-800-365-2233 or 812-579-5478 for a RGA (returned goods authorization) number or if you have any questions. All returns subject to inspection before credit is issued. Any item not deemed as new or in new condition will be returned at customers expense.
Payment
We accept Visa, Mastercard, American Express, Discover, PayPal, Money Orders, Wire Transfers. International Orders must be paid by Wire Transfer
Shipping
We ship most packages within one business day. Most orders placed on the weekends will ship the first following business day. While we strive to fill all orders on a timely bases, if a product is on back-order we will contact you and advise you when it will ship,Free shipping is only for orders placed online over $500 (some heavy items are excluded)
International Shipping Now Available!
We have partnered with Bongo International Parcel and Mail Forwarding to service our international customers.
Bongo International provides its customers with their very own US address (not a P.O. Box). Once you have a US address, you will be able to make purchases with us as well as other US based online retailers. Bongo receives your purchases and logs them into their online system where you can consolidate them with other orders.
This process saves international customers up to 82% off typical international shipping rates.
Step-By-Step Order Guide:
1. Shop for your items on our website and add them to your cart.
2. Setup your Bongo International account by clicking the below image.
3. After signup, Bongo will provide you with your very own US address.
4. Back at our site, proceed to checkout.
5. Enter your new US address supplied by Bongo as both your BILLING and SHIPPING Address.
6. Use the credit card that you have on file with Bongo as the payment method... No Exceptions.
7. Choose your domestic shipping method, and Place Order.
8. Once completed, finish your verification process with Bongo.
9. Bongo will take over from here, so communicate directly with them for delivery of your order.
If you have any questions, please feel free to contact Bongo through live chat or by e-mail. They will be glad to assist you.
