Frequently Asked Questions
Where are your tools made?
The majority of our tools are made in the USA. Those that are sourced from outside the USA are manufactured in small specialty shops to the highest quality. All tools must meet our standards. We never use the mega, lowest-bid, manufacturing facilities.
When will my order ship?
We ship most orders the same day or next day. Our normal cutoff for same day shipping is 3PM EST. We ship most orders UPS.
Can you guarantee my Rush order will arrive on time?
We will do our best to get your NDA or Rush order out the same day. UPS has ceased to offer a money back guarantee on air shipments. We strive to get your order shipped but weather delays and pandemic issues may delay your air shipment.
Can I pickup my tool at your facility?
We are available M-F 8A-5P EST except for major holidays. Feel free to call your order in and we will have it ready and waiting.
Where are you located?
We are located a few miles South of Columbus, Indiana. Our address is 10957 E. State Road 7, Columbus IN 47203 US.
Can I get an instruction manual for my tool?
Unfortunately, we do not have manuals available for our tools. Proper procedures for many tasks are changed on a fairly frequent bases by the OEMs and it is impossible to keep up to date with what seems to be daily changes. Please check your service manual for the most up to date instructions on how to complete the job.
What is the warranty on your tools?
We have a lifetime warranty on most of our hard tools against manufacture defect. This does not cover consumables or tools that are abused or simply just worn out. Diagnostic tools carry the full factory warranty and are covered directly by the manufacturer. We are factory distributors for all diagnostic tools we sell.